How to raise a complaint, and our response times.
Last updated: September 2026
If you have any complaint or feedback about the platform's services, you can contact our customer service team through one of the following official channels:
Our customer service team commits to reviewing and responding to the complaint within a maximum of five (5) business days from the date of receipt, and will inform the customer of the proposed resolution.
Need clarification?
Write to our compliance team and we will reply the same business day.
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